FAQ

 

What types of products do you offer?

Our store specializes in a curated selection of eco-friendly home goods and stylish accessories. This includes artisanal candles and sustainable kitchenware designed to enhance everyday living while promoting environmental consciousness.

How do your products contribute to a healthier planet?

We prioritize quality craftsmanship and environmentally friendly materials in our products. By choosing sustainable options, you reduce waste and support practices that are less harmful to the environment. Our commitment ensures that every purchase contributes positively to the planet.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. You will need a receipt or proof of purchase to initiate a return.

How can I initiate a return?

To start a return, please contact us at ecommercewithali77@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

What if I am located in the European Union?

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.